Returns / Exchange of Items / Order Cancellations
In the case of a defect, you may return the item to us. Returning items must be notified to us at firstname.lastname@example.org
All return items must be returned in UNWORN, UNWASHED, UNALTERED, UNIRONED condition with ALL TAGS ATTACHED. Returns must be posted within seven (7) days.
You may post the return item to:
DIYANA HALIK MANAGEMENT
No 2-1 Jalan Setia Dagang U13/AJ
Sunsuria 7th Avenue, Setia Alam,
40170, Selangor DE, Malaysia
Can I change my order and how am I able to do so?
Yes orders made can be changed (depending on availability).
You may do so by contacting our Online Office at the respective avenues:
Email : email@example.com
Just inform us your Order ID and we will be able to change your order. Kindly inform us as soon as possible if you wish to change your order before we ship out your order.
Can I cancel my order?
Unfortunately, all orders are not allowed to be cancelled nor it is refundable. DIYANAHALIK.COM only allows exchanging items for defects, or a different colour.
Why was my order cancelled?
If this happens, it is because we have not heard any news nor did we receive any payment proof from your behalf pertaining to the order made since the Invoice was sent to you 3 days back. A payment reminder will be sent to the registered email stating that if payment cannot be settled within 24 hours of the email been sent, the order will be cancelled immediately. You will need to make a new order should you want the items again. DIYANAHALIK.COM reserves the right to claim ownership of items and resell the items. We appreciate the effort that you made ordering with us but due to long queue of orders, it would be unfair to other serious buyers.
However, if payment was already made without notifying us, please notify us along with the payment proof to our email at firstname.lastname@example.org
How do I add/remove items to/from my existing order after checking out?
You may do so by emailing us at email@example.com and informing us your Order ID. Our Customer Service Attendee will then attend to you and change the order to include or exclude the items according to your preference.
I've received the wrong item! What should I do?
We are terribly sorry about that! Kindly email us your Order ID along with the picture of the item(s) that you have received to firstname.lastname@example.org.
Please ensure that the picture taken of the item must include the Diyana Halik Tudung tag still attached to the label in one (1) photograph. You will need then need to return the incorrectly received item to us.
I've received my order, but one of the item(s) are missing. What should I do?
We sincerely apologise for that error! Kindly email us your Order ID and the missing item(s) to email@example.com and we will assist you.